Refund policy

Last updated: 2 September 2026

Our 60-night guarantee

Sleep with your Husheva device for up to 60 nights. If your nights aren't quieter, email us at info@husheva.com within 60 days of delivery and we will refund you in full.

You do not need to argue your case, and you do not need to ship the device back. We would rather you keep it than pay return postage on something that didn't work for you.

How to request a refund

Email info@husheva.com with your order number and a sentence about how it went. We reply within 2 business days and process approved refunds within 5 business days to the original payment method. Depending on your bank, it can take a further 5 to 10 days to appear on your statement.

Damaged or faulty items

If your order arrives damaged or faulty, email us with a photo within 14 days of delivery. We will replace it or refund it, at your choice, at no cost to you.

Wrong or missing items

If something is missing or incorrect, tell us and we will fix it. We do not ask you to return an item that we sent by mistake.

Hygiene items

Adhesive replacement patches are personal-hygiene consumables. Unopened boxes can be refunded within 60 days. Opened boxes cannot be resold and are refunded only if the product is faulty.

Cancelling an order

If your order has not shipped yet, email us and we will cancel it and refund you in full.

A note before you contact your bank

If anything at all goes wrong with your order, please email us first at info@husheva.com. We resolve almost every issue within a day or two, which is far faster than a bank dispute, and it means we can actually help you.

SCALEBRIDGE LLC (trading as Husheva), 2105 Vista Oeste NW, Ste E 1185, Albuquerque, New Mexico 87120, United States