Where's my order?
As soon as your order ships, we email you a tracking number. Check your inbox — and your spam folder, because tracking emails end up there more often than they should.
What the timeline looks like
- Days 1-4: we prepare and dispatch your order
- Week 1-2: in transit, including customs clearance
- Week 2-4: handed to your local carrier and delivered
Long gaps between tracking updates are normal while a package is in customs or in the air. It hasn't been lost.
Still nothing?
If it's been more than four weeks, or the tracking has genuinely stalled, email info@husheva.com with your order number. We'll chase it, and if it can't be found we'll replace it or refund you. Please come to us first — we can fix it far faster than a bank dispute can.